Are phones the lifeblood of your company?

We are in a new world of business multitasking; taking conference calls whilst emailing suppliers and ordering your groceries online.

However have you ever tried to fit a light switch or replace the washer on a tap whilst answering a call from a potential client? That takes more than multitasking, it takes extra hands.

In a previous life I used to run a plumbing company and we learned quite quickly that you cannot be an effective plumber and answer the phone. 
This is particularly the case when you are half way through a job and the phone rings. Best case scenario you just lose your train of thought.

Obviously, one cheap solution is to let the phone ring out to voicemail and return the call later.  However if it is a new customer they are probably calling a list of 3 plumbers and the first to answer is likely to get the job.
If you can arrange for someone else to answer that call you have a chance to capture the business as well as projecting an image of an organised, established, reliable company. 
What's not to like?

The Virtual Office® was created especially to deal with these issues as we realised that phone calls during an important piece of work are impossible to deal with effectively.  Just getting connected to voicemail is not customer friendly, especially if the caller is unsure how to explain what is wrong or need to talk to someone urgently to sort out a problem or query.

A Virtual Office® service allows people to do their business without interference until they are ready to deal with their phone calls and mail.
And with our ISO 9001 certification you can be confident in our strong focus on total quality management. This means that we have procedures in place to make sure that we do everything we should be doing and do it excellently. 

Since pioneering The Virtual Office® in 1992 we have spent all our time improving and refining our systems and training to ensure we do not make mistakes that might jeopardise your business. 

You can be sure when you're fixing that tap your calls are being answered by a competent receptionist who will manage your callers, take messages and reassure them that they have called the right company for their needs. Your messages are delivered to you by email so you can hear the message and assess it's urgency.

My plumbing company loved knowing that every caller had a trained receptionist handling every call however busy or short staffed we were.

Author: Richard Nissen, Chairman

© The Virtual Office October 2013

Preparations to Jump Ship

Well, of course we are not talking about ships but jobs. 

During the recession many people have been working in jobs that they find unfulfilling or dissatisfying as they should feel 'lucky to have a job'.  Having a steady income and keeping safe during the recession were the priorities.  But now the water has calmed this could be the moment to set a new course by launching a business of your own.

There are many people who are fed up with their unsatisfactory jobs but have always harboured the idea that they could become their own bosses.  This need for independence and the opportunity to control your own destiny is the desire of many.

Unfortunately, with banks making loans unattainable it is difficult to propel yourself into a successful new venture that stands on its own two feet.  You need to continue earn money from your paid employment, whilst you moonlight and generally toil to get your new enterprise up and running.  Equally you may need to prove your concept before handing in your notice.
As Paul Brown of Forbes.com says, entrepreneurs are by nature risk adverse.  They accept risk 'as part of the game and then work extremely hard to reduce it to a minimum'.

We created the Virtual Office® in 1992 for the express purpose of helping budding entrepreneurs start up and succeed in their new enterprises.  We always knew that many start ups fail but our experience over the years has been that by investing in a Virtual Office service most of our clients have gone on to be successful

Why is this?  Because these people looked at what they needed to succeed and paid for the service to make this happen.  The Virtual Office enables people to work in full time paid employment and yet effectively run a parallel operation without distraction during working hours.

Just to be clear a Virtual Office service typically includes the use of our address, all post arrives at our office and is handled as directed.  It is possible to use our rooms for meetings at the same address. This is very discrete and any potential customer will always feel assured that you are a real and trustworthy.

But above all it is our telephone service that makes all the difference.  We have a highly trained group who answer a physical London number in your name (the name of your company).  They also know when you are calling in, and look after you!  Prospective clients feel reassured when a business has more than just a mobile telephone number.  A mobile is a direct link between an individual and another.  The key is that enterprises must show solidity and the reality of a proper organisation in order to grow and succeed.  Of course once contact is made everyone uses their mobiles to talk to each other.  However, the initial experience must be a proper receptionist who knows all about your company when she answers the telephone.

We revel in new start ups.  We want to help new companies succeed and our experience is that we do so.  Over the years we have helped thousands of companies succeed and prosper.  It seems that the key to success is your commitment to building a successful business and being determined to put the right infrastructure behind it from the beginning. Of course we delight when these fledgling enterprises take wing and go off to establish themselves in their own offices.

Author: Richard Nissen, Chairman

© The Virtual Office September 2013

Achieve optimum productivity by reaching 'flow state'

To produce our best work and achieve optimum productivity we need to get into what psychologists call a 'flow state'.

According to positive psychologist Mihaly Csikszentmihalyi, flow state is the mental state of a person fully immersed and focused on performing an activity.  

In a working environment flow is likely to occur when you are faced with a task that has clear goals that require specific responses and are given the space to focus entirely on the task.

It takes the average person 15 minutes to reach flow state. As David Coplin of Microsoft UK says when was the last time you had 15 minutes where you weren't distracted by a phone call, email or someone telling you about a cat video on YouTube?

So far it has taken me 2 hours of broken focus to research and write this article.  Emails pop up, clients drop in, telephones ring, stomachs rumble.  There are distractions everywhere.

As such I have decided that all future articles will be researched and written with my email alerts turned off, my calls on divert to the Virtual Office receptionists and with a fresh cup of tea beside me.

I am looking forward to totally immersing myself in a writing and researching. 

However right now I'm distracted by that fresh cup of tea.